Order Cancellation Policy

1. Cancellation Eligibility

You may submit a cancellation request for your digital game‑skill order before the product content has been fully delivered to your game account. Once the in‑game items have been issued and activated, orders cannot be cancelled due to the nature of digital virtual goods.

2. How to Request Cancellation

To apply for order cancellation, please send an email to our official support email with your order number and purchase details. We will review your request within 24‑48 business hours.

Email: 15717270746@163.com

3. Conditions for Refund After Cancellation

If your cancellation application is approved and the goods have not been delivered, we will initiate a full refund to your original payment channel. Refund arrival time depends on your payment provider and may take 5‑10 working days.

4. Non‑cancellable Circumstances

• The virtual game pack has already been successfully delivered and activated.
• Your order is marked as completed and you have already used part or all of the purchased game props.
• Orders submitted more than 7 calendar days ago without valid reasons.

5. Right of Final Interpretation

We reserve the right to interpret this order cancellation policy. If any terms are updated, the revised content will be published on this page without separate notification to each user.