Payment Policy
This Payment Policy applies to all purchases of virtual game goods on the Garden Crush website. By placing an order, you agree to accept the terms described below.
1. Accepted Payment Methods
We support multiple secure international payment channels. All payments are processed through third‑party authorized payment service providers. We do not directly store your credit card or payment account details on our servers.
2. Order Payment Process
- After you confirm your cart and submit the order, you will be redirected to the payment gateway to complete payment.
- Please finish payment within 24 hours after order creation. Unpaid orders will be automatically cancelled after expiration.
- Once payment is successfully received, we will start processing and delivering your virtual game products.
3. Pricing and Currency
All product prices displayed on our website are in US Dollars. Prices do not include additional fees charged by your bank or payment provider, such as currency conversion fees or international transaction charges. Those fees shall be borne by the buyer.
4. Payment Security
All payment transactions are encrypted. We will never ask you to provide passwords, card verification codes or sensitive payment information via email or chat. Please keep your payment account information safe by yourself.
5. Payment Failed or Duplicate Charges
- If payment shows failure but your account has been debited, please keep your transaction receipt and contact our support with your order number and transaction ID.
- For confirmed duplicate charges, we will arrange a refund for the extra amount to your original payment method. Refund processing may take 5‑10 business days subject to your payment service provider.
6. Prohibited Payments
You shall not use stolen payment accounts, fraudulent cards or other unauthorized payment methods to place orders. We reserve the right to cancel orders and suspend services if suspicious payment behavior is detected.
7. Contact Us
If you encounter any payment‑related issues, please contact our support email: 15717270746@163.com