Refund & Returns Policy

This policy applies to all purchases of virtual game‑related digital products from Garden Crush. Due to the nature of digital goods, physical product returns are not supported. Please read the following terms carefully before placing your order.

1. Refund Eligibility

• Full refund can be applied if your ordered virtual item has not been delivered to your game account.
• If the product cannot be delivered due to our technical fault, you are entitled to a full refund.
• Once virtual game props are successfully delivered and activated on your account, refunds will not be available.

2. Non‑Refundable Situations

• You have already received and used the purchased in‑game virtual items.
• You submit a refund request simply because you changed your mind after successful delivery.
• Orders purchased with promotional coupons or special discount activities after delivery completion.
• Requests submitted more than 7 calendar days after order completion without valid technical grounds.

3. How to Apply for Refund

Please send an email to our support mailbox with your order number, transaction ID and problem description. We will review your application within 24‑48 working hours.

Email: 15717270746@163.com

4. Refund Processing Time

Once your refund application is approved, funds will be returned to your original payment channel. The actual arrival time depends on your bank or payment service provider, which normally takes 5‑10 business days. We are not responsible for delays caused by third‑party payment institutions.

5. Fraudulent Refund Requests

We reserve the right to reject requests and restrict future ordering privileges for malicious or fraudulent refund applications.

6. Policy Revision

We may revise this Refund & Returns Policy at any time. Updated terms will take effect once published on this page.